Advanced Air Shuttle was a game changer for us. Instead of a Private Jet Charter, we can buy individual seats to the Palm Springs Thermal Airport. This saved us thousands every time we commute and we are still flying private and direct. Paul Frederick, Co-Founder Eureka! Restaurant Group
What a great discovery at Advanced Air Charters, not only was the private air costs much less than expected when sharing a plane, it made our trip extra special, no waiting, no hassles and the whole crew from the airport to the pilots were first class, this is the way to travel from now on!Ed Kaminsky, Principal, Kaminsky Real Estate Group
I prefer the Jet Center Los Angeles over both Atlantic and Signature LAX. Hawthorne Airport is only 3 miles from LAX and helps me avoid the traffic on Sepulveda. The FBO has a Eureka Tasting Kitchen! attached to the lobby. You can often find me there networking with my co-commuters. James Borrow, Snapchat Executive
My husband and I fly private often. Advanced Air’s staff is wonderful. It was the best experience we have ever had. From the valet staff to the pilot and receiving staff. It was clean, precise, organized, and welcoming.Lee Family, Frequent Flyers
Please provide us with your contact info so we can help you find the best fit for you.
Do I need to contact Advanced Air to confirm my reservations?
Provided you have purchased your ticket and have the confirmation number, it is not necessary to confirm your ticket. However, if you have any questions or concerns please feel free to call our customer service line at 1800 393 7035. We are available daily between 6am-7pm Pacific Time. To answer any questions you might have.
How will I receive my ticket confirmation?
When you book a ticket online at www.advancedaircharters.com or over the phone with our customer service team, you will receive an email with your itinerary and a confirmation code unique to your order.
What is your policy on ticket changes, cancelations, and refunds
Tickets bought directly from us via our reservation system:
Our policies depend on your fare type: refundable or non-refundable.
For non-refundable fares, changes and cancellations can be made prior to scheduled departure directly on advancedairlines.com/shuttles or by calling Advanced Air customer service at 1800 393 7035. We do not charge our passengers a service fee, therefore you will only be charged any difference in airfare. Changes are subject to availability. If cancelled, you may request a flight credit. All flight credits must be redeemed 90 days from the date of cancellation.
For refundable fares, changes and cancellations for a full refund can be made prior to scheduled departure directly on advancedairlines.com/shuttles or by calling Advanced Air customer service at 1800 393 7035. We do not charge our passengers a service fee, therefore you will only be charged any difference in airfare. Changes are subject to availability and refundable fares are not always available. If cancelled, you will receive the full monetary value of the refundable fare within 7-10 business days.
For both non-refundable and refundable fares not changed prior to scheduled departure, all money associated with the reservation is forfeited.
Tickets bought from a third party via travel agent or travel website:
You must connect with the third party agent to resolve any travel issues.
Policies depend on your fare type: refundable or non-refundable.
For non-refundable fares, changes and cancellations can be made prior to scheduled departure only by contacting the third party agent. You will be charged any difference in airfare. Changes are subject to availability. If cancelled, you may request an Advanced Air flight credit from the third party agent. Credit approval depends on the third party. All flight credits must be redeemed 90 days from the date of cancellation.
For refundable fares, changes and cancellations for a full refund can be made prior to scheduled departure by contacting the third party agent. You will be charged any difference in airfare. Changes are subject to availability. If cancelled, you may request a refund for the full monetary value of the refundable fare from the third party agent.
For both non-refundable and refundable fares not changed prior to scheduled departure, all money associated with the reservation is forfeited. Advanced Air is not responsible for any extra service fees associated with third party bookings.
How do I get my boarding pass?
Advanced Air offers you the opportunity to print your boarding pass at home by visiting the company website and checking in under the ‘Manage Reservation’ tab. Additionally, passengers can check in online and access a mobile version of their boarding pass. Please note that passengers who print a boarding pass at home or elect to use a mobile pass still must see an Advanced Air agent at the airport at least 30 minutes prior to their flight for document and weight carriage verification.
Passengers can also simply check in at the ticket counter at their departure airport to receive a printed boarding pass.
What is an executive terminal?
At some locations, you will meet your flight at the executive terminal of your departing city. An executive terminal, sometimes called a fixed base operator (FBO) on the General Aviation side of the airport, is a provider of services for private aircraft and is generally located at or near an airport. For more information on your departing terminal please visit the information link on your boarding pass or call 1800 393 7035.
How do I know when my flight is delayed?
You can find flight status information in our Flight Status page. (COMING SOON!)
What if I miss my flight?
If you miss your flight, you will likely need to purchase a new ticket with Advanced Air or another airline to reach your destination. Your fare may or may not be refunded depending on the type of ticket that you purchased.
Where is Hawthorne Airport?
Hawthorne Airport is located 3 miles from LAX. Take advantage of our World-Class FBO located at 12101 Crenshaw Blvd, Hawthorne CA 90250.
Where do I park?
Although most people use Lyft or Uber, we strongly urge passengers to plan accordingly due to limited parking available in Los Angeles.
Do I have to go through TSA?
No, there is no need for TSA at our small airport. You will truly receive the Private Jet Experience. For passengers departing from Phoenix (PHX) you will need to go through the normal security procedures from Terminal 2.
How early do I need to arrive?
We recommend you arrive about 20 minutes before your scheduled departure. If you’re departing from Phoenix (PHX) we suggest arriving at least one hour before your scheduled departure.
Can I bring my pet?
Yes, pets must be approved beforehand and are limited to cats or dogs up to 20lbs. Pets must be in a soft carrying case on your lap. Larger pets must purchase a seat and cannot occupy the aircraft aisle.
How much luggage can I bring?
We allow 2 items of luggage. A small personal bag and one checked bag weighing up to 50lbs. Each additional bag, overweight luggage or irregular shaped items cannot be guaranteed. Fortunately the King Air 350 has great luggage capabilities and we ask to arrange anything special beforehand.
Can I bring Golf Clubs?
Yes, the King Air 350 has plenty of luggage capacity. Please bring your small soft sided golf bags and travel light! No full size PGA bags please. Please call ahead to make arrangements. If every passenger brought golf clubs we wouldn’t have room for other bags.
Making a change or cancellation
You can make a change or cancellation by using our booking widget located at https://www.advancedairlines.com/shuttles/. A $25 change or cancellation fee may apply per passenger depending on the fare type purchased.
What snacks are available onboard
Our King Air 350 and Pilatus PC12 aircraft are fully stocked with complimentary snacks and refreshments. You may bring your own food onboard or order out from the Eureka Tasting Kitchen located with our lobby at Hawthorne Airport. Standard stock includes free soda, beer and snacks.
Does the King Air or PC12 have a bathroom?
Yes, both aircraft are equipped with a small enclosed lavatory. This space is usable, but we recommend all passengers use the facilities at the FBO before departure for additional convenience and privacy.
What kind of car rental service is available?
We have partnered with Go Rentals at all our locations located in California. You can contact the Hawthorne, CA office at (310) 409-0466 or email firstname.lastname@example.org. Please note the traditional rental car companies may not service our private airports and additional arrangement should be made with your preferred rental company.
I left a personal item on the aircraft, how do I get it back?
To recover lost or left behind items contact any Advanced Air staff or crew member. You can also call 1800 393 7035 or email email@example.com.
How is booking a seat different from a private charter?
Advanced Airlines has its roots in high end VIP luxury aircraft charter. You can charter a private aircraft anywhere in the world at https://www.advancedairlines.com/charters/. To book by the seat to one of the 13 cities we are currently servicing with daily flights please visit https://www.advancedairlines.com/shuttles/.
How many crew members are on each flight?
We always operate each flight with 2 highly qualified pilots that have undergone our Advanced Air, LLC pilot training program approved by the FAA. Additionally, we send our pilots to Flight Safety International, a Berkshire Hathaway company that delivers professional world-class pilot training.
What kind of safety rating do you have?
Advanced Air has 3 of the highest safety ratings a corporate operator can achieve. ARGUS Platinum, Air Charter Safety Foundation and ISBAO Stage II. Less than 20% of operators can claim this level of safety and our safety systems are audited by a 3rdparty every 12 months.
What are the procedures for Unaccompanied Minors?
Unaccompanied children who have reached their seventh (7th) birthday, but not their fifteenth birthday will be carried as long as an Unaccompanied Minor Form is filled out by the parent or responsible adult when the child is brought to the gate. The parent or responsible adult is required to remain in the vicinity of the ticket counter until the flight is airborne. The parent or responsible party meeting the unaccompanied child at his or her destination must present valid identification that matches the Unaccompanied Minor Form prior to the child being released. Below are some additional rules and restrictions:
* Advanced Air doesn’t charge a fee for this service.
* Unaccompanied minors can only travel on flights operated by Advanced Air.
* Advanced Air does not offer unaccompanied minor service connecting to or from other flights; be they on Advanced Air or another carrier. This service is only offered on DIRECT, NONSTOP Advanced Air flights.