Mammoth flights for the winter season
If you purchased a refundable ticket, you may request a refund if the flight(s) are cancelled no less than thirty (30) minutes prior to departure.
If you purchased a non-refundable ticket, you may request a flight credit if the flight(s) are cancelled no less than thirty (30) minutes prior to departure. Flight credits are non-transferable and must be booked and flown within one (1) year. Please note there may be a fare difference to reinstate your ticket if the original class of service is no longer available.
The only exception to either policy is the Department of Transportation mandated “24 Hour Rule”. If you purchased a ticket 7 days or more prior to the scheduled departure time, you are eligible for a full refund regardless of the fare class purchased within 24 hours of booking.
Residual dollars will not be refunded or held for credit when flights are rebooked.
If you booked through a third party, please contact them for details on your changes and/or refunds.
Please email firstname.lastname@example.org to request a refund or for additional questions.