If you purchased a refundable ticket, you may request a refund if the flight(s) are cancelled no less than thirty (30) minutes prior to departure.
If you purchased a non-refundable ticket, you may request a flight credit if the flight(s) are cancelled no less than thirty (30) minutes prior to departure. Flight credits are non-transferable and must be booked and flown within one (1) year. Please note there may be a fare difference to reinstate your ticket if the original class of service is no longer available.
The only exception to either policy is the Department of Transportation mandated “24 Hour Rule”. If you purchased a ticket 7 days or more prior to the scheduled departure time, you are eligible for a full refund regardless of the fare class purchased within 24 hours of booking.
Residual dollars will not be refunded should refunded or held for credit when flights are rebooked.
If you booked through a third party, please contact them for details on your changes and/or refunds.
Please email firstname.lastname@example.org to request a refund or for additional questions.
COVID-19: All passengers are required to wear face coverings.
Due to COVID-19 and a reduced flight schedule, our call center is currently only open from to 8:00am MST to 4:30pm MST. Should you need immediate assistance, please email email@example.com.
It may be necessary to make further adjustments to the flight schedule as we closely watch how things progress. Thank you for your patience and understanding as we work through this. We look forward to serving you! LEARN MORE
Policies and Protocol