FAQs

Our Scheduled Service

Where can I view the flight schedule and pricing?

You can find this information on the homepage

How can I contact customer service?

How can I leave feedback?

Who is Advanced Air, LLC?

Advanced Air is an aircraft operator based in Los Angeles, CA. Offering scheduled service within the Southwestern United States and aircraft charter worldwide, the company features VIP service with a diversified portfolio of private aircraft. The company operates under FAA Part 135 Air Carrier Certificate 19AA699L with Commuter Authority from the Department of Transportation.

What kind of aircraft do you use?

Advanced Air routes will be flown on King Air 350s. The King Air is a 9-seat, twin engine turboprop aircraft with club seating. Surf Air Partner Routes will be flown on Pilatus PC-12s. The Pilatus is an 8-seat, single engine turboprop aircraft. Taos Air Operated by Advanced Air will be flown on 30 seat Dornier 328 regional Jets.

General information about our locations:

Advanced Air – Grant County/Silver City Airport (SVC):  575-386-6808 – svc@advancedairlines.com
David Diaz Terminal/Grant County Airport: 188 Airport Road Hurley, NM 88043
Parking: Free on-site parking. Please call ahead if you are  planning a long term stay.
Transportation: There may be a third-party shuttle service available, please call ahead for more information:  575-386-6808.

Advanced Air – Albuquerque International Sunport (ABQ): 505-257-8642 – abq@advancedairlines.com
2200 Sunport Blvd Albuquerque, NM 87106
We are located on the departures level (2nd floor) at gate C2
Parking: Garage parking lot, $10/day or Economy Lot $7/day
Transportation: Rental cars and rideshare services are available

Advanced Air – Phoenix Sky Harbor International (PHX):  602-568-6593 – phx@advancedairlines.com
Swift Aviation – 2710 E Old Tower Road, Phoenix, AZ. 85034
Check in is located in the main lobby
Parking: Parking is limited; ridesharing is encouraged
Transportation: Rental cars and rideshare services are available. 
Note: A free Advanced Air shuttle will be available for passengers who need transportation to and/or from the main terminal. Please call 800-393-7035 for information 24 hours in advance of your scheduled departure. 

Advanced Air – Hawthorne Municipal Airport (HHR): 310-676-4673 – hhr@advancedairlines.com
12101 Crenshaw Blvd, Hawthorne, CA 90250
The entrance is located at JetCenter LA
Parking: $30 fee per day. See Agent for details. Please call ahead if planning a long term stay.  
Transportation: Rental cars and rideshare services are available.

Do you offer any discounts?

You may purchase a bulk ticket booklet of ten (10) one way tickets at a discounted rate. Once purchased, you’ll receive a login so that you may book your own tickets at the discounted rate.  Bulk tickets are fully transferable to guests of your choosing. Tickets expire 12 months from purchase date, are subject to refundable fare rules, and include all applicable taxes. Ticket booklets are non-refundable. Additional terms and conditions apply. Please email bookings@advancedairlines.com to purchase.

Current ticket booklet offers:

Silver City to Albuquerque: $524.10
Silver City to Phoenix: $776.70

Occasionally we offer one-time use promotional codes through our social media channels. Like our Facebook page or our Instagram page to keep up with the latest news!

Please see the terms and conditions in our Contract of Carriage for additional information.

How will I receive a flight confirmation?

After booking your flight through our website or over the phone with our customer service team, you’ll receive an email confirming your itinerary and a unique confirmation code.

If you booked through a third party site, all information will be provided by them.

Can I check in online?

You may check in online up to two (2) hours prior to departure time. Please see the My Bookings link on any pageBoarding passes may also be printed by the check in agents at our locations.

How can I change my flight?

If there is availability, you may change your flight up to two (2) hours prior to departure on the My Bookings tab on the Advanced Air website. Currently there is no change fee, however a fare difference may apply.

Can I change the name on my ticket?

All Advanced Air tickets are non-transferable with the exception of bulk ticket booklets.

How can I request a refund?

If you purchased a refundable ticket, you may request a refund if the flight(s) are cancelled no less than thirty (30) minutes prior to departure.

If you purchased a non-refundable ticket, you may request a flight credit if the flight(s) are cancelled no less than thirty (30) minutes prior to departure. Flight credits are non-transferable and must be booked and flown within one (1) year. Please note there may be a fare difference to reinstate your ticket if the original class of service is no longer available.

*The only exception to either policy is the Department of Transportation mandated “24 Hour Rule”. If you purchased a ticket 7 days or more prior to the scheduled departure time, you are eligible for a full refund regardless of the fare class purchased within 24 hours of booking.

If a passenger no-shows/no-calls on any portion of their reservation whether refundable or non-refundable, remaining flights will automatically be cancelled and all funds will be forfeited.

Residual dollars will not be refunded should a lower class of service become available.

Please email bookings@advancedairlines.com to request a refund or for additional questions.

I booked on a third party website. How do I make changes or request a refund?

Please contact the third party with which you booked for all changes. Advanced Air is unable to change and/or refund third party bookings.

What documents do I need for travel?

All passengers age eighteen (18) and over must present their confirmation code and a valid (unexpired) government issued ID to check in and board their flight. A list of valid identification can be found here.  

Effective October 1, 2020, all travelers will need to comply with Federal Real ID requirements. Learn more here.

If a passenger has an expired license, the passenger may still board with a credit card in their name AND one of the following original, unexpired forms of identification:

  • Birth Certificate
  • Social Security Card
  • Car registration
  • VA Card with SS# on it and with picture preferred
  • Military ID with Photo
  • Permanent Resident Card with Photo
  • Passport
  • NEXUS card issued by Canadian or US border authorities or any other Government issued Photo ID that is current

How are passengers notified of flight changes?

Any flight updates will be communicated a courtesy phone call as time allows. If you booked your flight through a travel agent or any other third party, updates will be communicated by them.

What is your baggage policy?

Advanced Air Routes: Passengers are allowed up to fifty (50) pounds checked baggage; No single piece may exceed forty eight (48) linear inches. Excess baggage will be evaluated on a case by case basis and is not guaranteed.

Passengers are allowed small one (1) personal item up to fifteen (15) pounds, such as a laptop bag, purse, briefcase, etc. Carry on items will be held in passengers’ laps at all times and may not block aircraft aisles. Larger carry on items may need to be checked in to ensure the safety of all passengers.

Surf Air partner routes: Passengers are allowed one (1) checked bag and one (1) carry on; combined weight cannot exceed thirty (30) pounds. No single piece may exceed forty four (44) linear inches. Excess baggage will be evaluated on a case by case basis and is not guaranteed.

Please note: All checked baggage will go to the final Advanced Air or Surf Air destination. Should you transfer to or from another airline, you will need to collect your baggage and then proceed to check in with the other airline.

Please see the Advanced Air Contract of Carriage for additional Terms and Conditions.

When do I need to arrive for my Advanced Air flight?

At all locations, we require all passengers and baggage to be checked in no later than thirty (30) minutes prior to scheduled departure time. Flights will board fifteen (15) minutes prior to departure.

All Passengers must be on board the aircraft five (5) minutes prior to scheduled departure time.

Please allow additional time if you are traveling with a firearm, animal, need additional assistance or are traveling as an unaccompanied minor.

What is your firearm policy?

Passengers may travel with unloaded firearms as checked baggage provided they comply with all federal, state and TSA regulations. Upon check in, we will require valid documentation and a declaration of unloaded firearms. Firearms must be in a hard-sided case with a TSA approved lock must comply with baggage size and weight restrictions.

Please note: Firearms are strictly prohibited on our Surf Air partner routes.

Passengers must call 1-800-393-7035 or email bookings@advancedairlines.com to confirm this request.

Can unaccompanied minors fly?

Yes, if over the age of seven (7) and have not yet reached their fifteenth (15) birthday. Advanced Air does not offer unaccompanied minor service connecting to or from other flights; be they on Advanced Air or another Carrier. This service is only offered on direct, nonstop Advanced Air. Unaccompanied minors must comply with our policies, documentation for drop off and pick up; this includes but is not limited to being prepared to drop off the passenger while remaining with them until take off and picking up the passenger on time from the arrival airport.  Failure to comply can cause serious disruptions to operations, please ensure the guardian(s) and unaccompanied minor are fully prepared to comply prior to booking. Unaccompanied minors shall not be released to anyone on their contact list without government issued photo identification. 

Passengers must call 1-800-393-7035 or email bookings@advancedairlines.com to confirm this request.

Teenagers from age fifteen (15) to eighteen (18) may fly unaccompanied without ID or additional documentation. Passengers of this age will be treated as an adult and do not require the unaccompanied minor procedures. 

How do I add my lap infant to my reservation?

You will be able to add your lap infant through the Advanced Air website. Lap infants under the age of two (2) are required to be ticketed on your reservation at no additional cost.

Due to the amount of oxygen masks on our aircraft, only one (1) lap infant is allowed per flight. If the maximum number of infants has been met for the flight, you will be notified via the website and unable to book this flight. If there is already an infant booked on your desired flight, you may wish to consider purchasing a seat for your infant. Should you purchase a seat, they must have aFAA approved child restraint systemandbe seated in this for the duration of the flight.

Advanced Air reserves the right to request a copy of the birth certificate for lap infants.

Can animals fly?

Passengers may travel with one (1) animal (dog or cat only) free of charge so long as it is contained in a soft-sided container and remains on their lap for the duration of the flight.  These “lap animals” should weigh no more than twenty (20) to thirty (30) pounds.

To ensure the safety of all passengers and crew, no animals may block aircraft aisles at any point during flight. If your animal cannot safely fit on your lap for the flight, it will need to be clear of the aisles on a quick-release leash. To guarantee there is room for your animal, you may want to consider purchasing a ticket for your animal in the event we have a full flight.

Passengers traveling with pets should be advised that passengers traveling with a service animal may take priority.

Please note: We can only accommodate one animal per flight.

Passengers must call 1-800-393-7035 or email bookings@advancedairlines.com to confirm this request.  

What should I do if I require extra assistance or have any other special request?

Passengers who require extra assistance or have any other requests should call 1-800-393-7035 or email bookings@advancedairlines.com prior to booking to ensure that our customer service agents can best accommodate you on the ground and onboard.

Our Surf Air Partner Routes

Where can I view the flight schedule and pricing?

You can find this information on the homepage

How can I contact Surf Air customer service?

Surf Air Members: 1-888-704-2582 or memberservices@surfair.com
Non-Surf Air Members: 1-800-393-7035 or bookings@advancedairlines.com

Which routes does Surf Air offer?

Hawthorne Municipal Airport (HHR) to San Carlos County Airport (SQL)*
Hawthorne Municipal Airport (HHR) to Oakland International Airport (OAK)*
Hawthorne Municipal Airport (HHR) to Santa Barbara Municipal Airport (SBA)*
Oakland International Airport (OAK)  to Santa Barbara Municipal Airport (SBA)*
Oakland International Airport (OAK)  to Hawthorne Municipal Airport (HHR)*
Oakland International Airport (OAK)  to Truckee Tahoe Airport (TRK)*
San Carlos County Airport (SQL) to Truckee Tahoe Airport (TRK)*
San Carlos County Airport (SQL) to Hawthorne Municipal Airport (HHR)*
San Carlos County Airport (SQL) to Santa Barbara Municipal Airport (SBA)*
Santa Barbara Municipal Airport (SBA) to San Carlos County Airport (SQL)*
Santa Barbara Municipal Airport (SBA) to Hawthorne Municipal Airport (HHR)*

Please see Advanced Air FAQ’s above for all policies pertaining to Surf Air routes unless otherwise noted below.

*Firearms are strictly prohibited on this route.
*Passengers are allowed one (1) checked bag and one (1) carry on on this route; combined weight cannot exceed thirty (30) pounds. No single piece may exceed forty four (44) linear inches. Excess baggage will be evaluated on a case by case basis and is not guaranteed. 

When do I need to arrive for my Taos Air flight?

We require all passengers and baggage to be checked in no later than thirty (30) minutes prior to scheduled departure time. Flights will board fifteen (15) minutes prior to departure.

All Passengers must be on board the aircraft five (5) minutes prior to scheduled departure time.

Please allow additional time if you are traveling with an animal, need additional assistance or are traveling as an unaccompanied minor.

General information about Taos Air locations:

Taos Air – Hawthorne Municipal Airport (HHR)

Jet Center Los Angeles: 12101 Crenshaw Blvd. Hawthorne, CA 90250

Parking: Self-parking is available in the 9 designated parking spots marked with Surf Air signage. A fee of $30 per day will be charged upon arrival. Please see the concierge for a valet ticket. Vehicles parked outside designated spots without valet tags will be towed.

Taos Air Operated by Advanced Air – Carlsbad, CA (CLD)

833.359.8267 (FLY TAOS)
Main Terminal, 2198 Palomar Airport Rd, Carlsbad, CA 92011

Parking: Ample parking is available at the airport and costs $5 per day. Taos Air will also not be liable for damages, theft or pay fines while the cars are parked at the terminal lot.
Transportation: Rental Cars and rideshare services are available.

Taos Air Operated by Advanced Air – AUSTIN, TEXAS (AUS)

833.359.8267 (FLY TAOS)
Million Air Austin FBO - 4801 Emma Browning Ave, Austin, TX 78719

Parking: Taos Air suggests being dropped off at Million Air or using a ride-sharing or taxi service. Free parking is available, but limited. Million Air and Taos Air will also not be liable for damages, theft or pay fines while the cars are parked at Million Air.
Transportation: Rental Cars and rideshare services are available.

Taos Air Operated by Advanced Air – DALLAS - LOVE FIELD, TEXAS (DAL)

833.359.8267 (FLY TAOS)
Signature Flight Services - 8321 Lemmon Ave., Dallas, Texas 75209

Your flight will be departing from Signature Flight Services (Terminal 3 at Alpha 3) located at the address below.  Please be sure to arrive at the gate no later than 30 minutes prior to departure. Signature Flight Services or Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.
Transportation: Car Rentals and rideshare services are available. 

How can I arrange ground transportation?

Please contact Surf Air Member Services, via email or phone call to secure a rental car or a driver.
1-888-704-2582 or memberservices@surfair.com

Our Taos Air Partner Routes

When do I need to arrive for my Taos Air flight?

We require all passengers and baggage to be checked in no later than thirty (30) minutes prior to scheduled departure time. Flights will board fifteen (15) minutes prior to departure.

All Passengers must be on board the aircraft five (5) minutes prior to scheduled departure time.

Please allow additional time if you are traveling with an animal, need additional assistance or are traveling as an unaccompanied minor.

General information about Taos Air locations:

Taos Air – Hawthorne Municipal Airport (HHR)

Jet Center Los Angeles: 12101 Crenshaw Blvd. Hawthorne, CA 90250

Parking: Self-parking is available in the 9 designated parking spots marked with Surf Air signage. A fee of $30 per day will be charged upon arrival. Please see the concierge for a valet ticket. Vehicles parked outside designated spots without valet tags will be towed.

Taos Air Operated by Advanced Air – Carlsbad, CA (CLD)

833.359.8267 (FLY TAOS)
Main Terminal, 2198 Palomar Airport Rd, Carlsbad, CA 92011

Parking: Ample parking is available at the airport and costs $5 per day. Taos Air will also not be liable for damages, theft or pay fines while the cars are parked at the terminal lot.
Transportation: Rental Cars and rideshare services are available.

Taos Air Operated by Advanced Air – AUSTIN, TEXAS (AUS)

833.359.8267 (FLY TAOS)
Million Air Austin FBO - 4801 Emma Browning Ave, Austin, TX 78719

Parking: Taos Air suggests being dropped off at Million Air or using a ride-sharing or taxi service. Free parking is available, but limited. Million Air and Taos Air will also not be liable for damages, theft or pay fines while the cars are parked at Million Air.
Transportation: Rental Cars and rideshare services are available.

Taos Air Operated by Advanced Air – DALLAS - LOVE FIELD, TEXAS (DAL)

833.359.8267 (FLY TAOS)
Signature Flight Services - 8321 Lemmon Ave., Dallas, Texas 75209

Your flight will be departing from Signature Flight Services (Terminal 3 at Alpha 3) located at the address below.  Please be sure to arrive at the gate no later than 30 minutes prior to departure. Signature Flight Services or Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.
Transportation: Car Rentals and rideshare services are available. 

Taos Air FAQ's

COVID-19: All passengers are required to wear face coverings.

Due to COVID-19 and a reduced flight schedule, our call center is currently only open from to 8:00am MST to 4:30pm MST. Should you need immediate assistance, please email bookings@advancedairlines.com.

It may be necessary to make further adjustments to the flight schedule as we closely watch how things progress. Thank you for your patience and understanding as we work through this. We look forward to serving you! LEARN MORE

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