Airline Policies And Services
Ticketing Policies and Services
All bookings must be cancelled no less than 30 minutes prior to scheduled departure time to qualify for a refund based on the below policies. All cancellations must be confirmed cancelled prior to departure; the Advanced Air no-show policy will take effect if a representative has not been spoken with to confirm your cancellation, an email response from our reservations team, or confirmation of cancellation online via Manage My Trips. See below policies regarding third party bookings.
You may cancel online via Manage My Trips up to 30 minutes prior to departure and receive a refund for unused portions for refundable bookings. Once you have cancelled your refundable booking online, please email firstname.lastname@example.org. Refunds are not fully automatically processed until this is received.
Non-Refundable TicketsYou may cancel online via Manage My Trips up to 30 minutes prior to departure and receive a flight credit for unused portions for non-refundable bookings. Flight credits are non-transferable and must be booked and flown within one (1) year from original booking date. Please note there may be a fare difference to reinstate your ticket if the original class of service is no longer available. Flight credits are one time use; residual dollars will not be refunded or held for credit upon first utilization of the credit.
Department of Transportation 24/7 Policy
The only exception to either refund policy is the Department of Transportation mandated 24 Hour Rule. If you purchased a ticket 7 days or more prior to the scheduled departure time, you are eligible for a full refund regardless of the fare class purchased within 24 hours of booking.
Third Party Bookings
If you booked through a third party, please contact your booking source for details on your changes and/or refunds.
Please note: We do our best to provide great customer service and up to date information to our to third party customers, however contact information is not always provided by the third party booking sources. For the best customer service experience, please book directly on www.advancedairlines.com
Guests may not hold confirmed space on multiple same routing flights on the same day. Same-day double bookings may be canceled without warning. Guests may not downgrade to a lower class of service.