Airline Policies And Services
Accessible ServicesArriving at the AirportIdentification RequirementsBaggageLap infantsUnaccompanied MinorsGuests of SizeAnimals on BoardFirearms
Ticketing Policies and Services
Accessible Services
Accessible Services
Please note each of our aircraft has stairs to board; guests must be able to walk up the stairs and board the aircraft with minimal assistance to ensure the safety of the guest and crew on board.
For the best travel experience when requesting these services:
- Make reservations as early as possible and request services while booking online, or call 800-393-7035.
- Arrive at the airport at least 45 minutes prior to departure.
- Let us know about any special requirements at check-in, in the boarding area, and on the aircraft.
Guests can book wheelchair assistance through the Advanced Air website by selecting “Wheelchair” in the Extras section of the booking process.
